At SekinSoft (RIF: J-502322744), headquartered in Maracaibo, Venezuela, we operate the Klienz platform, accessible at klienz.sekinsoft.com and through the Klienz mobile application for Android. This policy describes how we collect, use and protect our users’ information on both platforms.
1. Information We Collect
We collect the following types of information when you use Klienz (web platform and Android app):
- Account data: name and email address when you sign in.
- Business data (read-only): invoices, quotes, estimates and contracts that your service provider shares with you within the portal. These documents are generated by the business, not by you.
- Support tickets: the content of the tickets you create to request technical or service assistance.
- Push notification token (Android app): a device identifier generated by Firebase Cloud Messaging (FCM) solely to send you real-time notifications. This token does not identify you personally and is not shared with third parties.
- Technical data: IP address, device type and operating system, collected automatically to ensure the proper operation of the service.
2. How We Use the Information
We use the information collected to:
- Provide secure access to the Klienz client portal (web and Android).
- Display your business documents (invoices, quotes, contracts, estimates).
- Manage and follow up on your support tickets.
- Send you real-time push notifications about relevant updates (new invoices, ticket replies, etc.).
- Send transactional communications related to the service.
- Comply with legal and regulatory obligations.
3. Data Protection
We implement technical and organizational security measures to protect your information, including:
- SSL/TLS encryption for all communications between your device (mobile or browser) and our servers.
- Encrypted password storage using secure hashing algorithms.
- Access to personal data restricted to authorized personnel only.
- Periodic backups and disaster recovery plans.
- Continuous infrastructure monitoring to detect unauthorized access.
4. Sharing of Information
We do not sell, rent or share your personal information with third parties, except in the following cases:
- Service providers: we share limited data with providers that help us operate the platform (hosting, transactional email, push notifications via Firebase), under confidentiality agreements.
- Legal obligation: we may disclose information if required by law, court order or a competent authority.
- Protection of rights: when necessary to protect the rights, property or safety of SekinSoft, our users or the public.
5. Cookies and Local Storage
The Klienz web platform uses cookies and similar technologies, classified into three categories:
- Necessary: essential for the operation of the site, keeping your session securely signed in and preventing fraud. Always active.
- Analytics: help us understand, in aggregate and anonymous form, how the site is used. Activated only with your consent.
- Marketing: allow us to display relevant content and ads and to measure campaigns. Activated only with your consent.
We currently use only necessary cookies; analytics and marketing cookies remain disabled until you grant your consent through the cookie banner. You may change or withdraw your consent at any time via the «Cookie settings» link in the footer.
The Klienz Android app does not use cookies. It stores locally on your device only the data necessary for the session to function (authentication token and notification preferences). This data is deleted when you sign out or uninstall the application.
6. User Rights
As a Klienz user, you have the right to:
- Access: request a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete data from your profile or by requesting it from our team.
- Erasure: request the deletion of your account and associated personal data by sending an email to info@sekinsoft.com.
- Portability: export your ticket records in standard formats.
- Objection: object to the processing of your data for specific purposes.
To exercise any of these rights, contact us at info@sekinsoft.com. We will respond within a maximum of 15 business days.
7. Klienz Application for Android
The Klienz Android app is a client portal that allows the end customers of businesses using Klienz CRM to:
- View their invoices, quotes, estimates and contracts (read-only).
- Create and follow up on support tickets.
- Receive real-time push notifications about updates to their documents.
Permissions requested by the app:
- INTERNET: required to connect to the Klienz servers and display your documents.
- POST_NOTIFICATIONS / RECEIVE_BOOT_COMPLETED: required to receive push notifications when there are updates to your documents or tickets.
The app does not access your camera, microphone, contacts, location, files or any other personal information on your device beyond what is described above.
Audience: this application is intended exclusively for persons over 18 years of age who are active customers of businesses that use Klienz CRM. It is not directed at minors.
Advertising: the application does not contain advertising of any kind.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify users through the platform or by email. The date of the last update is indicated at the beginning of this document.
9. Contact
If you have any questions or concerns about this Privacy Policy, you may contact us through:
