Klienz
🔧 Klienz for Hardware Stores

Your hardware store, running on autopilot

Klienz connects your WhatsApp to your stock and prices: when a contractor sends a materials list, it replies with real availability, builds the quote and gets the order ready so your team only has to ship it. Your store keeps quoting jobs even after closing time.

Non-stop
Customers don't wait until Monday
F
Ferreteria El Constructor · WhatsApp Business
Online
Type a message...
⚠️ The real problem

What's costing your hardware store money right now

😰

You can't answer everyone at once

While you're helping someone in the store or out in the warehouse, another 5-10 customers are messaging on WhatsApp and getting no reply.

🌙

Customers asking at midnight

Contractors and builders don't keep business hours. At 10 PM, when your store is closed, the sale is gone.

📋

Manual stock checks

Every time someone asks "Do you have it in stock?" you have to go check the shelf. You lose valuable time on repetitive tasks.

📅

Orders with no follow-up

WhatsApp orders get lost between conversations. There's no record of what was quoted, at what price or when it's being delivered.

🔄

Overloaded salespeople

Your staff spends hours answering "How much is it?" and "Do you have it in stock?" instead of running the store and closing sales.

📊

No visibility into demand

Which products get asked about most? What's running low? Without data, you can't optimize your inventory or your purchasing.

⚙️ On autopilot

How the chat flows from start to finish

From the customer's first "Hi" to a confirmed order — all automated.

1
The customer messages you on WhatsApp
Any time, any day. Klienz greets them instantly and figures out what the customer needs.
Replies in < 5 seconds
2
Automatic stock lookup
The customer asks about a product. The AI searches your catalog and replies with availability and price in real time.
Live stock updates
3
Instant quotes
Calculates totals, applies volume discounts and suggests alternatives if a product is out of stock.
Prices always up to date
4
Builds the order in your system
Records quantities, delivery address and payment method, and creates the order with a reference number, ready to ship.
Automatic ordering
5
Notifies the team to prepare it
Your warehouse gets a notification with the product list, quantities and priority. They just prepare and deliver.
Automatic notification
6
Checks in afterwards
The next day, Klienz messages the customer to make sure everything arrived fine — and often that alone triggers the next purchase.
Automatic loyalty building
🎯 Full coverage

Everything that runs on autopilot

This isn't a chatbot that says "Hi, I'm an assistant." It covers the full cycle: from the first inquiry to delivery and repeat purchases.

💬
Customer service
Instant replies, product questions, FAQs and handling of basic objections.
100% automated
📦
Stock checks
Real-time stock checks, up-to-date prices and out-of-stock alerts.
100% automated
🛒
Order taking
Captures products, quantities, delivery address and payment method without anyone having to keep watch.
100% automated
📊
Quotes
Automatic totals, volume discounts and comparisons of similar products.
100% automated
🚚
Delivery coordination
Shipping cost calculation, delivery scheduling and automatic confirmation.
Automated + supervised
📈
Demand reports
Most-requested products, buying trends and stock-out forecasting.
Automated + reviewed

What does Klienz handle on its own, and what does it flag for you to close?

⚡ Klienz handles on its own
  • First reply and welcome
  • Availability and price inquiries
  • Quotes and total calculations
  • Order taking with a unique reference number
  • Alternative product suggestions
  • Automatic post-delivery follow-up
  • FAQs (hours, payment methods)
  • Customer records and purchase history
👤 Your team focuses on
  • Physically preparing orders
  • Deliveries and transport logistics
  • In-store customer service
  • Purchasing from suppliers
  • Complex cases or specific questions
  • Updating physical inventory
  • Reviewing the metrics dashboard
  • Business and pricing decisions
🧩 System components

The features that make up the complete solution

Each tool has a specific job. Together they form an integrated system that covers your entire operation.

💬
Core of the system
WhatsApp bot

Your main customer channel. Connected to your WhatsApp Business, it receives and manages every incoming conversation.

  • Replies non-stop, even at night
  • Conversation flow built for hardware stores
  • Hands the chat to your team when needed
  • Full history for every conversation
📦
Product management
Catalog & Inventory

A web panel where you manage your inventory. Klienz checks availability and prices in real time to send the customer the exact answer.

  • Add, edit and categorize products
  • Photos, description, price and stock
  • Low-stock alerts
  • Bulk import from Excel
🎯
Customer management
Customer CRM

Every customer is logged automatically with contact info, purchase history, frequency and preferences.

  • Profiles created with no manual work
  • Quote and order history
  • Segmentation by customer type
  • Automatic reorder reminders
🛒
Organized orders
Order Management

A complete order system with statuses, priorities and tracking from quote to delivery.

  • Orders with a unique reference number
  • Statuses: quoted, confirmed, prepared, delivered
  • Assignment to a warehouse or branch
  • Automatic customer notifications
🚚
Built-in logistics
Shipping & Delivery

Delivery coordination with cost calculation, coverage zones and route scheduling.

  • Automatic shipping cost calculation
  • Configurable coverage zones
  • Delivery date scheduling
  • Proof of delivery
📊
Business intelligence
Analytics Dashboard

Full real-time visibility: sales, most-requested products, pending orders and trends.

  • Sales by day, week and month
  • Most-requested and best-selling products
  • Quote → order conversion rate
  • Reports you can export to PDF and Excel
👥 Your team, supercharged

Your warehouse and sales staff, freed up and doing less busywork

The system doesn't replace your team — it frees them up. Instead of answering "Do you have it in stock?" all day, they focus on preparing orders and running the store.

⏱️ Before
4-5 hours a day on WhatsApp inquiries

Answering "How much is it?", checking stock by hand, calculating totals, coordinating deliveries over chat.

→
🚀 After
Your team gets orders ready to prepare

They get notifications with complete orders: products, quantities, address. They just prepare and deliver.

📈 Expected impact

What changes in your hardware store

Results based on similar hardware stores that automated their customer service with AI agents.

💰
More sales with the same team

Once your staff is freed from repetitive questions, they spend more time preparing orders and serving customers in the store.

⚡
An instant competitive edge

While the competition takes hours to reply, you answer in seconds — even at midnight.

📐
Scale without hiring more staff

The system handles 100 simultaneous conversations at no extra cost and with no learning curve.

🎯
Confirmed orders, not just inquiries

Turns inquiries into real orders with automatic follow-up all the way to delivery.

+280%
Orders captured vs. manual handling
-95%
First response time
+150%
Quotes converted to orders
+60%
Time spent on high-value work

Ready to stop losing quotes because you didn't reply in time?

Activate your plan in minutes, or message us on WhatsApp if you'd like us to guide you step by step.

Activate now 📲 Chat on WhatsApp

Contact us on WhatsApp

Choose a number: